SafeStops Australia

PASSENGER SAFETY GUIDE

Waiting for the bus.

A safer journey starts before you even get on board.

Waiting safely for a bus helps prevent accidents, injuries and unnecessary congestion. Whether you're at a school bus stop or a public transport stop, these simple rules help keep passengers safe and make boarding easier for everyone.

THE BASICS

Eight rules to remember.

Good passenger behaviour makes a difference. Follow these rules whenever you're waiting for or boarding a bus.

01

Keep back from the kerb

Stand at least three steps (approximately 2 metres) away from the kerb. Never wait close to the road where passing vehicles could put you at risk.

02

Stay behind the yellow line

If your stop has a marked waiting line, remain behind it until the bus has arrived and it is safe to approach.

03

Never push or shove

Pushing can cause someone to fall, potentially towards the road or into other passengers. Give everyone enough room.

04

Let passengers off first

Always allow passengers to exit before attempting to board. Keep the doorway clear and let people leave without being crowded.

05

Walk, don't run

Stay calm when the bus arrives. Running around the stop or towards the bus can lead to trips, falls and avoidable accidents.

06

Wait your turn

Queue in an orderly way and allow other passengers to board without pushing or cutting in. Be considerate of younger students and others who may need extra time.

07

Cross the road safely

Use a pedestrian crossing where available. Never cross in front of or behind a bus unless you can do so safely and legally.

08

Listen to the driver and staff

Follow instructions from bus drivers, school staff and authorised supervisors. They are there to help keep passengers safe.

SEE IT IN PRACTICE

What safe waiting looks like.

These diagrams demonstrate some of the recommended ways to wait, queue and position yourself at a bus stop.

Diagram showing the safe waiting distance behind a yellow line and away from the kerb
Keep behind the line. Stay back from the kerb while waiting for your bus.
Diagram showing passengers lining up in a straight queue
Queue in an orderly line. Leave room for other passengers to move safely.
Diagram showing passengers lining up beside a fence
Use the available space. A side queue may be more suitable where the stop layout requires it.
Basic bus stop layout showing the surrounding area and passenger waiting arrangements
Understand your bus stop. Look at the surrounding area and decide whether a straight or side queue is the safest arrangement.
WHY IT MATTERS

A safer stop benefits everyone.

Bus stops may seem like ordinary places, but unsafe behaviour can have serious consequences. Crowding, pushing and standing too close to traffic can put passengers at risk of injury.

These rules are particularly important for younger students, passengers who need additional assistance, drivers and pedestrians nearby.

A safer stop is a calmer, more respectful stop.

FREE DOWNLOADS

Take the message further.

Help spread awareness by downloading and sharing these free SafeStops Australia safety posters and resources.